Introduction:
TVS Motor Company has announced a proactive recall of specific units of its iQube electric scooter. This move aims to ensure optimal ride handling and safety for its customers. The recall targets vehicles manufactured between July 10, 2023, and September 9, 2023.
Details of the Recall
TVS Motor Company will conduct a thorough inspection of the bridge tube in the affected units. The purpose of this inspection is to verify and maintain the ride handling quality over extended periods of use. This proactive measure is part of TVS Motor’s commitment to customer safety and product reliability.
Free Rectification Service
In addition to the inspection, TVS Motor Company will offer any necessary repairs or adjustments free of charge. This ensures that customers do not incur any costs for maintaining the safety and performance of their iQube electric scooters.
TVS Motor Announces Proactive Recall for iQube E-Scooters:
Customer Communication
TVS Motor will directly communicate with the owners of the affected units to schedule the inspections and any required rectifications. This initiative highlights the company’s dedication to proactive customer service and product excellence.
Conclusion:
TVS Motor Company’s recall of select iQube electric scooters for proactive inspection underscores its commitment to safety and customer satisfaction. By ensuring the long-term performance of its vehicles,
TVS Motor continues to build trust and reliability in its electric scooter offerings.
FAQ:
What is the reason for the recall of the iQube e-scooters?
TVS Motor Company is conducting a proactive inspection of the bridge tube in select iQube electric scooters to ensure that the vehicle’s ride handling remains optimal over extended usage.
Which units are affected by this recall?
The recall affects iQube electric scooters manufactured between July 10, 2023, and September 9, 2023.
What specific part of the scooter is being inspected?
The bridge tube of the scooter is being inspected.
How will the inspection process work?
TVS Motor will inspect the affected units for any potential issues with the bridge tube. If any rectification is required, it will be carried out at no cost to the customer.
Will I be charged for the inspection or any repairs?
No, any necessary inspections and repairs will be performed free of charge.
How will I know if my scooter is affected?
TVS Motor Company will contact the owners of the affected units directly to inform them and schedule the inspection.
What should I do if I own an iQube e-scooter manufactured during the specified period?
If you own an iQube e-scooter manufactured between July 10, 2023, and September 9, 2023, and have not been contacted yet, you should reach out to your nearest TVS Motor dealership for further assistance.
How long will the inspection and rectification process take?
The duration of the inspection and any necessary repairs will depend on the specific condition of the scooter. TVS Motor will aim to complete the process as quickly and efficiently as possible.
Is it safe to ride my iQube e-scooter before the inspection?
While TVS Motor is conducting this recall as a precautionary measure, it is advisable to have your scooter inspected as soon as possible to ensure its safety and performance.
Who can I contact for more information about the recall?
For more information, you can contact your nearest TVS Motor dealership or the TVS Motor customer service team.
What steps is TVS Motor taking to ensure the quality and safety of its products in the future?
TVS Motor is committed to continuous improvement and regularly conducts proactive inspections and quality checks to ensure the safety and reliability of its products. This recall is part of that commitment to maintaining high standards for its customers.
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